1. General
1.1. By subscribing to our SMS service, you agree to receive text messages from RJ Appliance Service regarding appointment reminders, updates, promotions, and other relevant information.
1.2. These terms and conditions govern your use of our SMS service. By using the service, you accept these terms in full.

2. SMS Consent and Communication Details
2.1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2.2. Types of SMS Communications
If you have consented to receive text messages from RJ Appliance Service, you may receive SMS communications related to:
• Appointment reminders
• Meetings and scheduling updates
• Follow-up on service cases
• Conversation-based external communication
• Communication between employees regarding your service request

Example:
"Hello, this is a friendly reminder of your upcoming appointment with RJ Appliance Service on 25th November, 2025 at 12 o'clock. You can reply STOP to opt out of SMS messaging at any time. Message and data rates may apply. Text HELP for assistance."

2.3. Message Frequency
Our SMS message frequency will be from 50 to 1,000 text messages daily across all users.

2.4. Potential Fees for SMS Messaging
Carriers may charge fees for sent or received messages depending on your mobile plan and whether the message is domestic or international.

2.5. Opt-In Method
Thank you for opting into SMS messages from RJ Appliance Service. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.

2.6. Opt-Out Method
Thank you for opting out of SMS messages from RJ Appliance Service. You will not receive any further SMS communications. To opt back in at any time, reply START.

 

2.7. Help Message

Thank you for contacting RJ Appliance Service. For immediate assistance, please call 571-365-8161 or visit https://www.rjappliances.services/. Message and data rates may apply.

2.8. Use of Conversational Platform (RingCentral)
RJ Appliance Service utilizes RingCentral as our conversational messaging platform. Through RingCentral’s integration with Wix, your SMS communications may be managed, sent, and received through this secure cloud-based system.

By opting in, you consent to:
• The use of an automated and manual conversational messaging system
• Two-way SMS communication managed through RingCentral
• Storage and processing of your SMS interactions within RingCentral’s secure environment
• Use of conversational messaging for appointment coordination, service updates, employee communication related to your case, and general customer support

RingCentral functions strictly as a communication platform. Your personal information, including your phone number, will not be sold or shared with unrelated third parties for marketing purposes.

All RingCentral communications adhere to carrier, CTIA, and compliance standards required for SMS messaging.

3. Privacy
Your privacy is important to us. We do not sell or share your phone number with unauthorized third parties. All information provided will be handled in accordance with our Privacy Policy.
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4. Support
For questions or support regarding our SMS service, contact us at:
Phone: 571-365-8161
Email: info@rjappliances.com

5. Limitation of Liability
5.1. RJ Appliance Service is not responsible for delays or failures in SMS message delivery, as message transmission depends on your mobile carrier.
5.2. We are not liable for direct, indirect, incidental, punitive, or consequential damages arising from the use of our SMS service.

6. Modification of Terms
RJ Appliance Service reserves the right to modify these terms at any time. Updates will be communicated via SMS or posted on our website.

7. Acceptance of Terms
By subscribing to our SMS service, you confirm that you have read, understood, and agree to these Terms and Conditions.
 

RJ Appliance Service
571-365-8161
info@rjappliances.com